Privacy Policy

Last updated: 2024-10-18

1. Introduction

Welcome to Service On Call ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL] or use our services.

2. Information We Collect

We collect personal information that you provide to us, such as:

• Name
• Email address
• Phone number
• Business type
• Address
• Message content from contact forms

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our services
• Develop new products, services, features, and functionality
• Communicate with you about our services, updates, and promotions
• Process transactions and send related information
• Find and prevent fraud

4. Sharing Your Information

We may share your information with third-party service providers to help us provide and improve our services. These providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5. Service Providers

We use third-party services to help us operate our business and provide our services. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our service providers include:

• PostHog: We use PostHog for product analytics to help us understand how our services are used and to improve user experience. PostHog may collect information such as your IP address, device type, browser information, and usage data. You can learn more about PostHog's privacy practices by visiting their Privacy Policy.
• RetellAI: We use RetellAI for our AI-powered communication services. RetellAI may process conversation data, including transcripts and audio recordings, to provide and improve their services. For more information about RetellAI's privacy practices, please refer to their Privacy Policy.

We carefully select our service providers and require them to adhere to strict data protection standards. However, these third parties have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to access, update, or delete your personal information. You can also object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@yourserviceoncall.com
Address:
Bits & Shovels, LLC
2801 Ocean Park Blvd
Unit #2299
Santa Monica, CA 90405
United States